Love your customers, let them love you.

Zendesk makes customer service better, by building software to meet customer needs, setting your team up for success, and keeping your business in sync.

Speak to our experts about building your customer service infrastructure on Zendesk.

Watch and LEARN THE Zendesk BASICS

Watch the short video on how your business can use Zendesk to transform your customers experience.

Effortless customer experience anywhere, anytime

Provide effortless, conversational service across web, mobile, and social. Reduce customer effort with automated workflows and intelligent bots. Integrate any external system for a rich, customised experience

Make every customer agent extraordinary

Manage all your customer conversations from one place. Give agents the context and ways to collaborate they need. Adapt quickly with powerful tools and integrations

Deliver smart service at scale

Tools to integrate customer service across your business processes. Automation tools that are easy to use, analyse, and modify without a developer. Deep visibility and real-time reporting to act on trends and insights

Salesforce Integration

Seamlessly integrate Zendesk with Salesforce to allow the sync of ticket, contact and account data.

Slack Integration

Slack for Zendesk Support app was designed to bring all of your customer support into a single place.

Jira Integration

Connect your support and engineering teams and enable them to collaborate whenever a development issue arises.

Stripe Integration

View and manage customers, subscriptions, payments and invoices from Stripe, within Zendesk.

ZENDESK PARTNER

ION are a UK Zendesk partner, working to deliver incredible customer service experiences to the mid-market.

Our team of experts use Zendesk technology to make customer service better, by building solutions to meet everyone's needs, setting you up for success, and keeping your customers happy.

Frequently asked questions

A few questions you might have about Zendesk, and how we can help you as a Zendesk partner.

What is Zendesk?

Zendesk makes customer service and engagement products for businesses that want to give customers the best. Their products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.

Why is Zendesk the best customer service system?

Zendesk omnichannel support offers everything you need to have conversations with customers that flow seamlessly across channels. It is a beautifully simple solution that delivers faster time-to-value and is designed to grow and scale with businesses of any size.

Who uses Zendesk?

Zendesk is used by over 160,000 companies in 160 countries. They leverage the product across many different industries, such as retail, internet, telecoms, utilities and travel.

What channels can customers use to raise tickets?

Zendesk allows your customers to reach you on many different channels, including email, chat, messaging, telephone, social and even Whatsapp.

Does it include a help centre?

Zendesk help centre, also know as Guide, comes with Zendesk. Its a configurable portal that your customers can access.

How does the web chat work?

Zendesk web chat can be configured and dropped straight into your website, allowing your customers immediate access to your team.

Can I integrate my phone system?

Zendesk offers an integrated phone system, which can be up and running very quickly. This allows calls to be routed through to the Zendesk interface, giving agents the ability to access them immediately.